502 N 2nd StCanadian, TX 79014 (806) 323-6402

skip

Hemphill County Hospital



Mission

Hemphill County Hospital (HCH) serves the region's health needs through exceptional care in a compassionate environment by dedicated professionals.

Vision

Investing in the future for the health and well-being of our region

Values

We are compassionate to all.
We practice teamwork to achieve optimal outcomes.
We believe in honesty and trust.
We maintain dignity and respect at all times.
We empower others to be innovative and knowledgeable.

Frequently Asked Questions

Visitors

Q. How can my family reach me in the hospital?

A. Family members and friends may call HCH at 806-323-6422, and request to be transferred to you. They may also request your phone number, and dial directly to your room.

Q. When I check in, what kind of personal belongings should I bring?

A. You may bring a small bag of personal belongings such as a toothbrush, hairbrush, robe, and slippers. If possible, label your belongings. Labeling greatly increases the chance of finding your items if they are misplaced. Whenever possible, please leave valuables, credit cards, cash, and jewelry at home. HCH does not assume responsibility for lost articles, but will make every effort to help you find them. IF you lose an item, notify your nurse immediately.

Q. When can people visit HCH patients?

A. We have an open-door, 24-hour-a-day visiting schedule. If you arrive after 7:00p or before 6:00a, simply press the call button at the front east entrance to be let in the door. HCH would like to encourage visiting hours that promote rest and patient wellbeing. Please consider the emotional and healthcare needs of the patient, as well as the patient's privacy. Please DO NOT visit patients if you are sick with a cold, flu, or any other condition which could be contagious.

Q. Can clergy members visit HCH patients?

A. Clergy members of all faiths are welcome at the hospital. If you wish to arrange a visit, please contact representatives of your faith, or call our Patient Navigator at 806-323-1115.

Organ Donation

Q. Will being an organ donor affect my medical care?

A. Being an organ donor will not affect the care you receive. If you are injured or ill and are taken to a hospital emergency room, you will receive the best possible care whether or not you are an organ donor. Donation procedures begin only after all efforts to save your life have failed and death has been declared.

Q. Who pays for the added expense?

A. There are no extra expenses for the family donating organs and tissues. State and federal funds pay all costs related to organ and tissue donations.

Advance Directives

Q. Do I have to complete Advance Directives?

A. Advance directives are optional documents. However, if you choose to complete one, it is important that you provide a copy to members of your healthcare team. Please bring a copy of your advance directives, living will, or durable power of attorney to the hospital.

Q. What is the purpose of having an advance directive?

A. The purpose of an advance directive is to allow you to tell us your future care choices. As a result, your healthcare team will know what your wishes are in case you become unable to express them. This is an opportunity to put your wishes in writing while you are able to make decisions.

Q. Can my family and friends make decisions when I am unable to?

A. The doctor will ask your closest relative or the individual designated as a durable power of attorney for healthcare to help make decisions if you are unable. It can be very helpful if you have appointed someone to be your durable power of attorney for healthcare to speak on your behalf. This person will assist the doctor in making decisions. A brochure describing all the details of advance directives, as well as a simple form to complete, is available to you upon request. Please request to speak to our case worker if you need assistance.

Q. What kind of food services does HCH provide?

A. The hospital offers a cafeteria, coffee bar, and vending areas. Visitors may eat in the cafeteria, or request an extra tray be brought to the patient's room. Ask a nurse for more information on guest trays.

Patient Billing and Insurance Information

As you recover from your illness or injury, we know that questions or concerns about medical expenses can add to what can already be a stressful time.

As part of our mission at Hemphill County Hospital (HCH) to provide compassion and excellence in healthcare for Canadian and surrounding areas, we are committed to providing high-quality healthcare for all, regardless of financial status.

We offer several payment options, including private-pay discounts and revolving payment plans, as well as financial assistance.

Hospital Bill

After you receive care at HCH, we will immediately bill your insurance company. It can take 30 days or more to process your bill. Once insurance has paid, you will be responsible for any remaining balance unpaid by your insurance provider. At that time, you will receive a statement notifying you of the amount. We ask that you remit payment in full or set up a payment plan within 30 days.

Insurance Coverage

Please provide us with complete insurance coverage and contact information when you register. If we are contracted with your insurance company, we will submit a claim for payment in accordance with the managed care contract. You will be asked to pay any co-payment or deductible at the time of service. If we do not receive payment from your insurance company promptly, we will ask you to contact them directly to arrange for payment.

Medicare

If you are covered by Medicare, we will file your claim for you. If you have a Medicare supplemental policy, upon our receipt of payment from Medicare, we will bill your supplemental carrier as well.

Billing Responsibilities

HCH will make every effort to verify insurance eligibility and benefits. We will also attempt to obtain authorization in accordance with your insurance company's policies. However, as the insured, you are ultimately responsible for knowing your benefits. Please check with your insurance company before receiving non-emergent services to ensure HCH is contracted and whether or not prior authorization is required.

Physician Billing

Physician services will be billed separately from your hospital services.

DISCLAIMER AND EXPLANATION FOR STANDARD HOSPITAL CHARGES:

This hospital determines its standard charges for patient services with the use of a chargemaster or similar system, which is a list of charges for the components of patient care that go into every patient's bill. These are the baseline rates for services provided at this hospital.

The chargemaster is similar in concept to the manufacturer's suggested retail price (MSRP) on a vehicle. It is the starting price of each service performed and goods consumed associated with the individual patient's treatment. The chargemaster rates are updated from time to time to accurately reflect the hospital's expenses to operate.

Standard charges shown in the attached file do not necessarily reflect what a patient may pay. Government insurance plans such as Medicare and Medicaid do not pay the chargemaster rates, but rather have their own set rates which hospitals are obligated to accept. Commercial Insurance payments are based on contract negotiations with managed care payors and may or may not reflect the standard charges. Patients without commercial insurance or not covered by a government health care plan should contact the hospital prior to a procedure to discuss charges, alternative pricing, and payment terms.

EMS and Ambulance Services

In a medical emergency, nothing is more important than a fast response. So, we make certain expert medical assistance is just a few minutes away – 24 hours-a-day, seven days-a-week.

The Emergency Department at Hemphill County Hospital (HCH) is always staffed with physicians and nurses who specialize in emergency medicine. In addition, our Ambulance Services operate state-certified Mobile Intensive Care Units equipped with the latest life-saving technologies, and operated by certified, highly-trained paramedics.

Our Ambulance Services Department is staffed by state-licensed Paramedics. Their training and expertise, as well as the sophisticated equipment on board each ambulance, enable them to provide our community with exceptional Mobile Intensive Care Services. HCH Ambulance Services also works closely with Police and Fire Departments.

Home Care Services

Hemphill County Hospital's (HCH) Home Care Services is dedicated to providing medical assistance to people of all ages while in the comfort of your own home.

Home Health

Our approach to Home Health services is not based upon a cookie-cutter philosophy common with large healthcare providers. It is our belief that every patient is unique, with unique needs. We are not a chain, with operations all over the state or nation, and we won't force you to fit the mold. At HCH, you will receive individualized care from people you know and trust. We will work with you, your loved ones, physicians, and community service providers to arrive at a plan of care designed precisely for you.

Every member of our staff is screened, trained, and expertly paired with the right patient to provide the most effective and supportive care. With services tailored to your specific needs, you can be assured of receiving the highest quality Home Health services on the market. What's more, our staff truly cares about each and every patient. And, you are no exception!

Our overall goal is to create a safe and professional environment in the homes of our patients. We pledge to maintain a standard of excellence in the services we deliver. At HCH, you can benefit from a variety of healthcare services in the comfort of your home, and there are no contracts or commitments. For your peace of mind, we provide on-call care 24 hours a day.

Why choose HCH Home Health? The answer is simple – we are your hometown provider delivering personal care with a healing touch. To learn more, or to arrange for our services, please call 806-323-8603 or toll-free, 877-204-5716 .

Proudly Serving these Counties in Texas:
Hemphill, Lipscomb, Ochiltree, Roberts, and Wheeler

Hospice

Hospice is not a place — but an exceptional kind of care. Hospice is much more than nursing services. It is a specialized care designed to provide comfort and support to patients and their families during an advanced illness.

The transition to hospice often occurs when the decision is made to stop curative and aggressive medical treatment, and to focus on comfort care, known as palliative care. A comprehensive level of care, palliative care offers relief and comfort, as well as emotional and spiritual support. At the center of Hospice is a belief that everyone deserves to live pain-free, with peace and solace. It's about living with hope, and dying with dignity.

Hospice care is holistic and designed to support the needs of all family members and loved ones. Our care is about being an empathetic guide for patients and their caregivers.

At Hemphill County Hospice, we emphasize caring for the person, rather than the disease…on comfort and quality of life, rather than cure. We offer this assurance — we will be there for you, providing compassionate care and knowledgeable guidance every step of your journey.

The compassionate and knowledgeable staff at Hemphill County Hospice is available to visit with patients and their families to help them decide whether Hospice is the right choice, the best choice. To learn more, or to arrange for our services, please call: 806-323-8603 or toll-free, 877-204-5716 .

Proudly Serving these Counties in Texas:
Hemphill, Gray, Lipscomb, Roberts, and Wheeler

Radiology Services

The highly-trained staff in our Radiology Department performs state-of-the-art diagnostic imaging, including:

  • CT Scans — Our high-resolution scanner delivers brilliant 3-D images with speed, clarity, and lower radiation dosages
  • X-ray
  • Ultrasound
  • Heart Health Screenings ( CT Calcium Scores )

Radiology hours are Monday through Friday 8:00am to 5:00pm. The dedicated team provides 24-hour ER and inpatient services, as well as after-hours outpatient services, by appointment—for your convenience.

To schedule an appointment, please call 806-323-5432 .

Skilled Nursing Services

A variety of patients can benefit from Swing Bed services, but many people in the area do not realize we offer this service. Loved ones can be transferred to Hemphill County Hospital (HCH), closer to friends and family, to receive these services after they have concluded an acute-care hospital stay at a hospital in Amarillo, Dallas, Oklahoma City, or other communities.

The Swing Bed program at HCH provides a valuable resource to area Medicare patients who require daily skilled nursing services after acute-care has ended.

The Swing Bed program provides 24-hour skilled nursing care for patients with specific needs:

  • Patients with multiple medical problems requiring extended observation and medication changes.
  • Patients requiring skilled wound/dressing changes or extended IV-antibiotic therapy.
  • Newly diagnosed adult diabetic patients in need of insulin education and medication adjustment.
  • Patients in need of rehabilitation services (physical or occupational) following an orthopedic surgery, stroke, or other debilitating condition.

Translation of Website

BOOK NOW



Hotel Features

Free WiFi

Free Coffee

Free Parking

Guest Laundry



Book Direct



Book Direct and Save Money

Reserve


Extended Stay



Extended Stay. Stay 5 nights or more and save.

Reserve